Regional Team Leader - South West London

£60,000 + £4,200 car allowance - Block Management

Ref: 2245 Date Posted: Monday 16 Dec 2024

I am working closely with a national property management company who're looking for a experience property professional to join their team as their new Regional Team Leader.

Responsibilities:

You will be managing 3 x SPM, 1 x PM, 2 x APM, and 1 x team sec. Organise your people/Supporting/Training/Lead By Example/Complaints/you will be part of Senior Leadership Team/Good Time Mngt/.
Regularly review team productivity to ensure KPIs are met, and high standards of customer service are maintained.
Manage workloads effectively and take corrective action when necessary to maintain these standards.
Monitor portfolio performance against KPIs and customer service standards.
Report performance to the Divisional Manager in an agreed format and frequency, including commentary on underperformance and documented corrective actions.
Handle escalated problems and issues from your team and clients, resolving them according to management agreements or company policies.
Coach team members through solutions and escalate formal complaints to the Operations Manager with all necessary information for efficient processing.
To ensure that the properties within your portfolio are effectively and safely managed on behalf of your clients in line with agreed budgets. You will ensure that the properties are properly maintained in agreement with the client, that they meet all legal and regulatory requirements, and you provide excellent customer service that at least meets the terms of the management agreements.
Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.

Requirements:

Our client is looking for someone who's MTPI qualified with people management experience within the block management sector, ideally 4/5 years block management experience overall. You will need to demonstrate resilience and leadership. You will wear 2 hats being a People Manager & being Sen PM as they will still be managing 2 blocks with site staff.

Benefits:

In-House benefits:

Discounted legal fees and searches when using our in-house team for sales and purchases
Complementary mortgage service arrangement
Reduced fee when you sell your property with us
Financial support in gaining qualifications

Additional earning potential, commission earnt on:

Employee referral scheme
Referrals to our Financial Services team
Block Management referrals
New homes transactions
Survey referrals

Company benefits include:

Travel insurance (optional benefit)
Dental insurance (optional benefit)
Life assurance
Beauty and fitness discounts
Restaurant and cinema discounts
Charitable giving
Employee Assistance Programme

Contact: Matty Stratton

www.blockrecruit.co.uk | 020 3900 0401 |matty@blockrecruit.co.uk

WHY USE BLOCK RECRUIT? Our Current Stats:

96% of respondents rated our service as excellent.

92% of respondents rated the level of briefing given about the company & opportunity as excellent.

92% of respondents rated us as excellent against other agencies they have used in the past.

91% of respondents rated our speed of response as excellent.

94% of respondents rated our service levels during the recruitment process as excellent.

100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.

Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.

Read our Testimonials

Regional Team Leader - South West London

Contact

Terms

Industry Events Calendar