Property Manager - Berkshire

Calling Property Managers of all levels!

We are currently on the search for Property Managers of all levels to join a dynamic, vibrant office in Bracknell. We're seeking proactive and outgoing Property Managers, from entry level to Team Leader, ready to elevate their careers in a client-focused role that rewards outstanding customer service.

Salary: £20-55K DOE

Please note: This is a full time, on site role and requires no site visits.

KEY RESPONSIBILITIES:

• Provide comprehensive property management services to a designated client group, covering renewals, repairs, deposits, and lettings accounts.
• Efficiently handle enquiries, referring complex or legal queries to the manager or relevant experts.
• Follow procedures/process maps to meet key time scales in daily activities.
• Investigate and resolve property-related queries and problems, advising on the best course of action.
• Maintain and utilize office systems effectively, updating property files and computer databases.
• Issue accurate documentation to relevant parties in a timely manner.
• Liaise with third-party suppliers to coordinate necessary works.
• Develop strong relationships with key clients, treating them as individuals.
• Facilitate communication between Landlords and Tenants, ensuring effective negotiation.
• Keep all relevant parties informed and up to date on progress, particularly regarding client issues and complaints.
• Promptly advise the branch of arising issues and relevant updates.
• Proactively address and resolve complaints, taking necessary preventive actions.
• Promote additional services and meet third-party referral targets.
• Ensure compliance with lettings administrative procedures and legal requirements.
• Develop a deep understanding of legal requirements related to property management.
• Continuously streamline and improve processes, actively incorporating client feedback.
• Manage a total factored property portfolio ranging from 200 to 250 units.

ADDITIONAL TASKS BASED ON SENIORITY:

Senior Property Manager (Band 3):

• Total factored property portfolio 220 - 280.
• Key releasing and proactive management.
• Achieve monthly third-party budget targets.
• Upgrade property management services and ensure works orders meet service standards.

Executive Property Manager (Band 4):

• Total factored property portfolio 250 - 300.
• Mentor and train new starters.
• Achieve higher monthly third-party budget targets.
• Upgrade property management services with a focus on excellence.

Deputy Team Leader (Band 5):

• Total factored property portfolio 200 - 250.
• Take on team leader responsibilities in their absence.
• Drive growth in property management instructions.
• Coach the team to achieve third-party budget targets.

Team Leader (Band 6):

• Oversee the portfolio during team shortages.
• Overall responsibility for team performance.
• Propose development ideas to enhance business.
• Ensure the team achieves third-party budget targets and meets service standards.

Requirements:

• Minimum of 6 months of AST property management experience
• Exceptional customer service skills
• A can-do attitude
• Fantastic written and verbal skills

Benefits:

• Birthday and Christmas- New Year off in addition to holidays
• Social events
• Annual trips for top performers - previous trips have included Vegas, Barbados and Thailand
• Great team culture and atmosphere
• and more!

Please only apply if you have the required experience for this role.