Client Asset Manager - Central London

Client Asset Manager

Reports To: Head of PRS

Salary: Up to a package £50,000 DOE

Location:  Site visits to the below locations

I’m currently hiring for a fantastic company to join their team delivering great service to 5 sites across London, including Haringey, Islington, Hackney, Croydon and Wimbledon. The Asset Manager would be expected to visit these sites on a regular basis.

There would also be a requirement to join team meetings in the Maidenhead office from time to time.

Key Responsibilities

• Enhance department efficiency and development by optimizing performance, compliance, revenue, and profitability.
• Assist the Client in managing their residential portfolio by providing comprehensive block, leasing, and tenancy management services.
• Supervise the PRS Leasing and Tenant Services teams in the day-to-day management of residential portfolios owned by the Client, coordinating with landlords, tenants, and contractors.

Responsibilities & Duties

• Serve as the primary contact for the Client, delivering prompt and responsive communication.
• Manage the onboarding of Client properties to ensure a seamless transition
• Oversee the Leasing Service team to execute the lettings process efficiently and minimize vacancies using local and specialized lettings teams.
• Actively review and report on end-of-tenancy property conditions and necessary remediation, including repairs, decoration, and furnishing.
• Ensure the Tenancy Services team provides both proactive and reactive property repairs and maintenance as needed.
• Continuously review and assess the Client’s portfolio to ensure compliance with industry health and safety standards.
• Participate in Client meetings to discuss lettings and property management strategies and policies as required.
• Collaborate with the Client to establish realistic annual budgets and expenditure plans.
• Visit Client sites regularly as needed.
• Provide regular and ad-hoc reports to the Client as required.
• Manage complaints and queries in line with the complaints procedure
• Work closely with the internal teams to deliver efficient and effective service.

General

• Perform all duties in accordance with ARLA and ARMA guidelines and the RICS code of practice.
• Complete all mandatory online training courses promptly and participate in optional training as deemed appropriate by the Head of PRS.
• Stay informed of new relevant legislation and best practice guidelines.
• Adhere to FCA regulations in all work practices.
• Maintain professionalism in all interactions with clients, customers, contractors, and the public.
• Be punctual and adhere to the company Dress Code.
• Foster business relations within the group to maximize cross-selling opportunities.
• Actively contribute to the motivation and achievements of the department or branch as a supportive team member.

Experience & Skills Required

• Experience in Lettings, Property Management and/or Asset Management is essential.
• High IT literacy and proficiency.
• Excellent reporting and presentation skills.
• Strong organizational, prioritization, and time management skills.
• High attention to detail.
• Ability to prioritize effectively.
• Strong communication, influencing, and relationship-building skills.
• High energy, with drive and enthusiasm for self-development.
• Commitment to being an active and supportive member of a high-performing team.
• Willingness to travel.

Please only apply if you have the relevant experience.